Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the PrevHealth website located at prevhealth.us, as well as the healthcare services, telehealth services, patient communications, AI-assisted documentation tools, and related systems operated by PrevHealth LLC ("PrevHealth," "we," "us," or "our").

PrevHealth LLC is a United States healthcare provider with its parent entity registered in Pennsylvania and operating clinics in applicable U.S. states in accordance with state licensing requirements. Our registered business address is 235 Park Avenue, Swarthmore, Pennsylvania 19081-1728, United States. You may contact us at info@prevhealth.us.

By accessing our website or receiving services from PrevHealth, you agree to these Terms.

PrevHealth provides medical services through licensed healthcare professionals in accordance with applicable federal and state laws. Information provided on our website is for general informational purposes and does not constitute emergency medical advice.

If you are experiencing a medical emergency, you should call 911 or seek immediate emergency medical care. PrevHealth's website and messaging systems are not intended for emergency communications.

Telehealth services are provided in compliance with applicable state and federal regulations. By participating in telehealth services, you acknowledge that you must be physically located in a state where the attending provider is licensed at the time of the visit. You understand that telehealth may involve electronic communication technologies and that while reasonable safeguards are implemented, no system can guarantee absolute security.

You acknowledge that telehealth services may not be appropriate for all medical conditions and that providers retain discretion to determine whether in-person care is necessary.

By receiving services from PrevHealth, you agree to provide accurate, current, and complete information about yourself, including medical history and contact information. You are responsible for updating your information as necessary to ensure continuity of care and accurate billing.

You agree to comply with clinic policies, appointment procedures, and payment obligations. Failure to provide accurate information may impact care or billing processes.

PrevHealth utilizes AI-assisted documentation tools to support clinical workflow efficiency and administrative functions. These tools assist providers in organizing information and drafting documentation but do not replace clinical judgment. All diagnoses, treatment plans, prescriptions, and medical decisions are made by licensed healthcare professionals.

By using our services, you acknowledge that AI tools may be used in documentation support but that medical decision-making remains the responsibility of your provider.

PrevHealth processes payments through third-party payment processors such as Stripe and Square. PrevHealth does not store full credit card numbers. By submitting payment information, you authorize PrevHealth to charge the applicable fees for services rendered, including co-payments, deductibles, self-pay balances, and other patient financial responsibilities.

You acknowledge that insurance coverage verification does not guarantee payment of claims and that you remain responsible for amounts not covered by insurance. Refunds, if applicable, will be handled in accordance with PrevHealth's billing policies and applicable law.

If you provide your phone number and consent to receive text messages, you may receive SMS communications related to appointment reminders, registration links, intake forms, billing notifications, payment links, verification codes, and care coordination communications.

Message frequency varies depending on your interaction with our services. Message and data rates may apply. You may reply STOP at any time to unsubscribe from SMS communications. You may reply HELP for assistance. Opting out of SMS communications does not affect your ability to receive medical care, though alternative communication methods may be required.

PrevHealth does not sell or share your phone number with third parties for marketing purposes.

You agree not to misuse the PrevHealth website or related systems. You may not attempt to access unauthorized systems, interfere with service availability, reverse engineer software components, disrupt security features, introduce malicious code, or use the platform in a manner that violates applicable laws.

PrevHealth reserves the right to restrict or terminate access to its website or systems in the event of suspected misuse, security threats, or violations of these Terms.

All content, design elements, trademarks, logos, software systems, and documentation available on the PrevHealth website are the property of PrevHealth LLC or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without prior written permission.

Your use of PrevHealth services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and health information. By using our services, you acknowledge that you have reviewed our Privacy Policy.

To the fullest extent permitted by law, PrevHealth LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or non-medical website functionality. Nothing in these Terms limits liability where prohibited by law or restricts patient rights under applicable healthcare regulations.

Medical services are provided in accordance with professional standards of care and applicable law.

PrevHealth reserves the right to suspend or restrict access to its website or digital systems if necessary for security, maintenance, regulatory compliance, or investigation of suspected misuse.

These Terms are governed by applicable United States federal law and the laws of the state in which services are rendered, without regard to conflict of law principles. Any disputes shall be handled in accordance with applicable state and federal laws governing healthcare services.

PrevHealth may update these Terms from time to time to reflect operational, legal, or regulatory changes. Updated Terms will be posted on this page with a revised effective date. Continued use of our services after updates are posted constitutes acceptance of the revised Terms.