FAQs

Yes, our clinics welcome new patients. Whether you’ve recently moved, are changing providers, or simply need to get back on track with your health, we’d be happy to help you get started.

PrevHealth provides adult primary care, including routine health assessments, preventive care, and ongoing support for chronic conditions. You can also start with a concern you’re unsure about, you don’t need to know exactly what’s wrong before asking for help.

For a particular test, procedure, or service, contact your preferred clinic before booking.

Yes. We welcome patients looking for an ongoing primary care relationship. Having a regular care team gives you a place to turn for routine checkups, changes in your health, and support managing existing conditions.

Start with an appointment and tell us it’s been a while. You don’t need to have everything organized beforehand.

Bring whatever health information you have, along with your questions. The first step is understanding where you are today and what needs attention next.

You can book through our website or call your preferred clinic:
• Burke, Virginia: (571) 650-2533
• Folsom, Pennsylvania: (267) 814-2533

Not sure which appointment to choose? Tell our team what you’d like help with so they can guide you.

Call your preferred clinic to check the earliest available appointment. Same-day availability depends on the schedule and the care you need.

If you’re considering walking in, calling first helps us confirm whether we can accommodate your visit.

No. PrevHealth provides primary care and is not an emergency department. If you’re experiencing a medical emergency, call 911.

Do not wait for an appointment or a reply through the website or patient portal for emergency help.

PrevHealth offers support for adults living with chronic conditions. Your care may involve regular appointments, reviewing medications and readings, and discussing practical steps that fit your daily life.

Tell your provider what’s been difficult to manage, including side effects, costs, or trouble following your current plan.

Yes. Bring a list of all medications you currently take, including prescriptions, over-the-counter medicines, and supplements. This helps your provider understand your current treatment and consider it when planning your care. For prescription refills, please contact your prescribing provider.

For eligible patients, PrevHealth offers remote patient monitoring and chronic care management. These programs may help your care team follow home readings and provide additional support with ongoing conditions.

Ask whether a program is appropriate for you, what participation involves, and whether there are additional costs.

Our in-clinic care includes visits with nurse practitioners. Your provider will discuss your concerns, review your health history, and recommend next steps based on your needs.

When booking, you’re welcome to ask who you’ll be seeing and learn more about their role in your care.

Please bring a photo ID, your insurance card if applicable, and a list of your medications, supplements, and allergies. Recent test results or relevant medical records can also be helpful.

Write down your main questions beforehand so you can discuss what matters most to you.

Your first visit is an opportunity to discuss why you’ve come in, your medical history, current medications, and health goals. Depending on your needs, your provider may perform an examination and recommend tests, treatment, or follow-up care.

Let your provider know your main concern at the beginning of the visit.

Yes. Let our team know if you’d prefer to book with the same provider. Availability may vary, so mention your preference when scheduling.

Seeing a familiar provider can make it easier to discuss changes in your health and build an ongoing relationship.

Tell us about your concerns when booking and share your priorities with your provider. This helps the team plan your visit.

Depending on how much needs to be addressed, your provider may recommend a follow-up appointment so each concern receives appropriate attention.

PrevHealth offers telehealth for appropriate care needs. Contact the clinic to find out whether your concern can be addressed virtually or requires an in-person visit.

Availability depends on the provider and your location at the time of the appointment.

Contact your clinic as soon as you know you can’t attend so the team can help you find another appointment.

Ask about the cancellation notice period and any applicable fees when booking.

Contact your preferred clinic with your insurance details before your appointment. Participation can vary by plan, provider, and location, even when plans share the same insurance company name.

Your insurer can also confirm whether the provider is in-network and explain any copay, deductible, or coinsurance.

Call the clinic before booking to ask about self-pay availability and the cost of your planned visit.

If tests or additional services may be needed, ask whether those charges are separate so you can better understand the expected cost.